Shipping Policy

At Chaly, we know that consistency matters — especially when it comes to your wellness routine. We work to get your order to you quickly, safely, and with full visibility every step of the way.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

During high-volume periods (promotions, holidays, product launches), processing may take up to 3–5 business days. We'll always let you know if there's a delay.

2. Shipping Methods & Delivery Estimates

We ship via major national carriers (USPS, UPS, and/or FedEx). Estimated delivery times after processing:

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or events outside our control.

3. Shipping Rates

• Free standard shipping on orders over $80.

• Orders below this threshold are subject to a shipping fee starting at $4.90.

• Expedited and express shipping rates are calculated at checkout based on order weight and destination

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after the shipping confirmation is sent.

5. Shipping Destinations

• We currently ship to all 50 U.S. states, including PO Boxes and APO/FPO addresses (via USPS).

• International shipping: [Specify if offered — many supplement brands limit international shipping due to import regulations on dietary supplements. If not offered, state: "At this time, we only ship within the United States."]

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we can only make changes before the order ships.

7. Lost, Delayed, or Damaged Packages

• Lost packages: If tracking shows delivered but you haven't received your order, contact us within 7 days so we can investigate with the carrier.

• Damaged packages: If your order arrives damaged, contact us within 7 days of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund.

• Delayed packages: Once a package leaves our facility, delivery timing is managed by the carrier. We'll help track and troubleshoot delays, but we're not liable for carrier delays outside our control.

8. Subscription Orders

If you're enrolled in a subscribe-and-save plan, your order will automatically process and ship on your selected cadence. You'll receive a reminder email before each shipment, and you can modify, pause, or cancel your subscription anytime by [logging into your account / contacting support] before the next billing date.

9. Questions

Should you have any questions please call or email us at retail@chalyvida.com