Refund & Return Policy

We stand behind our products. If Chaly isn't the right fit for you, we want to make it easy to get a refund — no shame, no hassle.

1. 60-Day Satisfaction Guarantee

We offer a 60-day money-back guarantee from the date of delivery. If you're not satisfied with your purchase, you may request a full refund within 60 days — whether the product is opened or unopened.

2. Eligibility for Refunds

To be eligible for a refund:

• The request must be made within 60 days of the delivery date
• The order must have been purchased directly through the Chaly website
• Proof of purchase, such as an order number or receipt, is required

Orders purchased through a third-party retailer, including Amazon or Walmart, are subject to that retailer's return policy and are not covered by this policy.

3. How to Request a Refund

1. Email hello@chalyvida.com or use our online return request form with your order number.
2. Our team will confirm eligibility and provide instructions. In some cases, you may not be required to return the product.
3. Once approved, your refund will be issued to your original payment method.

4. Refund Processing Time

Approved refunds are processed within 5–7 business days. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

5. Return Shipping

• If a return shipment is required, Chaly will provide a prepaid return label for defective, damaged, or incorrect items.
• For non-defective returns, such as when the product simply wasn't the right fit for you, the customer is responsible for return shipping costs unless otherwise stated at checkout.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and a photo of the item.

We'll send a free replacement or issue a full refund — your choice.

7. Non-Refundable Situations

Refunds may not be available for:

• Refund requests made more than 60 days after delivery
• Orders with insufficient proof of purchase
• Gift cards, if offered

8. Exchanges

We don't currently offer direct product exchanges.

If you'd like a different product, please request a refund and place a new order.

9. Subscription Cancellations & Refunds

• You may cancel your subscription at any time before the next scheduled charge with no cancellation fee.
• Refunds on subscription orders follow the same 60-day money-back guarantee above and are evaluated per shipment, not across the lifetime of the subscription.

10. Questions

Should you have any questions please email us at retail@chalyvida.com